These Terms of Service govern all agreements between Robert Strecher, Hitzendorf, Styria, Austria (hereinafter "RSTCode" or "Provider") and the Customer regarding the use of the AI Chat Widget as a Software-as-a-Service (SaaS) solution.
Any conflicting or deviating terms of the Customer shall not be recognized unless RSTCode expressly agrees to them in writing.
These Terms apply exclusively to businesses (entrepreneurs). End users (visitors of the Customer's website) who interact with the widget are not direct contractual partners of RSTCode.
A contract is formed through:
The order confirmation by email constitutes the binding acceptance of the offer. No valid contract exists prior to receipt of the order confirmation.
RSTCode provides the Customer with an AI-powered chat widget as a SaaS service. The widget includes:
The service includes only the provision of the SaaS platform. Content customization of the AI agent (system prompts, documents) is the Customer's responsibility.
New customers receive a free trial period of 14 days from the date of contract formation. During the trial period, all features of the subscribed plan are fully available.
After the trial period expires, the service automatically becomes subject to charges unless the Customer cancels by email beforehand. A separate notice about the end of the trial period will be sent by email.
The following pricing plans apply (all prices include 20% Austrian VAT where applicable):
| Plan | Monthly Price | Included Features |
|---|---|---|
| Starter (BYOK) | € 19.– | 1 website, admin portal, document upload, own API key (BYOK) |
| Pro ⭐ | € 49.– | 3 websites, API access included, chat history 30 days, priority support |
| Agency (White-Label) | € 99.– | Unlimited websites, white-label, chat history 90 days, priority support & SLA |
The setup fee is due once upon contract formation. The monthly fee is billed in advance with a payment term of 14 days.
RSTCode reserves the right to adjust prices with 4 weeks' notice. In this case, the Customer has a special right of termination.
The contract runs indefinitely and may be terminated by either party monthly at month-end by email to kontakt@rstcode.at.
Notice of termination must be received no later than 3 days before the end of the respective billing month.
The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the Customer:
After termination, all customer data will be deleted within 30 days, unless statutory retention obligations apply.
The Customer agrees to:
RSTCode aims for an annual average availability of 99%. Planned maintenance will be announced in advance where possible.
No claim to uninterrupted availability exists in cases of force majeure, maintenance, third-party outages (particularly Anthropic API, ALL-INKL), or acts of God.
RSTCode is liable for damages only in cases of intent or gross negligence. In cases of slight negligence, liability is limited to foreseeable, typical damages.
RSTCode is specifically not liable for:
The limitation of liability does not apply to personal injury or damages under product liability law.
The processing of personal data is carried out in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) and Austrian Data Protection Act (DSG).
Since RSTCode processes personal data on behalf of the Customer, a Data Processing Agreement (DPA) pursuant to Art. 28 GDPR is required.
RSTCode reserves the right to amend these Terms with 4 weeks' notice by email. If the Customer does not object within this period, the amendments shall be deemed accepted. The right to object will be referenced in the notification.
Austrian law applies, excluding conflict-of-law rules (private international law) and the UN Convention on Contracts for the International Sale of Goods (CISG).
The competent court in Graz (Styria, Austria) shall have exclusive jurisdiction for disputes arising from this contract, to the extent permitted by law.
Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the commercial purpose of the invalid provision.
Collateral agreements require written form. This also applies to the waiver of this written form requirement.